September
08, 2000
MGM
veteran starts Vegas Internet-based junket service
A
wave of excitement sweeps through a casino whenever a high-roller
arrives to play.
Now, Larry Woolf,
the former chairman and chief executive officer of the MGM Grand
hotel-casino, proposes to spread the excitement around with an
Internet-based tracking system that will alert high-rollers to
big-money tournaments and events being played worldwide.
Woolf explained plans
for his PlaySys.com technology venture at a recent e-commerce
symposium sponsored by IT Strategies International Corp., a Las
Vegas-based computer consulting firm.
PlaySys is expected
to launch this month and will centralize information on top tournaments
from casinos all over the world.
For players, the system
will offer rate information, deals and calendars of special events.
For casinos, it will provide player rating information and customer
loyalty.
"If a player
likes to play baccarat, he can be e-mailed and informed of any
major baccarat tournament being offered by a casino anywhere in
the world," Woolf said.
Woolf pointed out
that many of the world's casino players -- and much of the worldwide
casino revenue -- come from outside of the United States. He said
there are about 305 million players in the world, 185 million
of them in the United States. Worldwide casino revenues last year
were $50 billion -- $30.4 billion in the United States.
Woolf figures that
a centralized database on the world's best players would be universally
valuable to casinos. He said the flurry of property acquisitions
and mergers by the world's major casino operators has left companies
with several incompatible player tracking systems.
He said Harrah's currently
has the best tracking and awards program on a broad scale. Las
Vegas-based Harrah's, which owns the Harrah's, Showboat and Rio
hotel-casinos, has properties in more markets than any other casino
company with 21 casinos in 17 markets. Later this year, Harrah's
will begin managing a casino for the Rincon Indian Tribe near
San Diego.
Gary Thompson, a spokesman
for Harrah's, said the company has 19 million players enrolled
in its Total Rewards program, which was upgraded this year. The
program, begun in 1998, initially was called Total Gold.
Thompson said the
system has contributed to double-digit, same-store sales growth
because players can earn comps from any Harrah's property.
Casinos have long
recognized the value of tracking systems to target market customers.
Woolf's company would take the concept to a new level by making
the database on all players available to any casino. Woolf said
PlaySys.com will sign contracts similar to those between vacation
companies and casinos in which the company receives a percentage
when the gambler spends a certain amount in play.
Woolf said the product
would be marketed to players through casinos, travel agents and
on the Internet. The company already has relationships with 600
travel agencies in Europe. |